​Ray - AI Powered Managed Services Suite

Overview

​Ray - NECI "Ray" has been developed & conceptualized to enhance the customer experience for Managed Services in view of specific needs of a bilingual customer service desk fulfilment. While the BOT is capable of multi-lingual support as well as switching various languages within the service window, the primary target customers are Japanese-English. Unlike other tools, the Ray is capable of servicing L0-to-L1 tickets at an automation level itself without the intervention of any human agent. It is also capable of seamlessly integrating with multiple ITSM environments as well a stand-alone tool. 

Features On Board

• ​ Language Detection, Translation & Switching
• ​ Custom Quick Responses
• ​ Multilingual FAQs
• Live Sentiment Analyzer
• ​ Create Incident & Service Request
• ​ Voice Call Support On Live Chat
• Auto VOC on Chat
• Multiple Integration Point
• Analytics

Business Benefits

• Remove Language Barrier
• Live Agent Support
• Realtime Language Detection
• Language Supported 639
• Two Way Communication in Native Language
• Improved Customer Interaction Experience
• ​ Skill based Chat Routing
• Sentiment based Chat Routing
• Consult & Transfer
• Teams Integration
• Omnichannel Integration
• Real Time Dashboarding